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Shipping & Returns

Refund Policy

If for any reason you are not satisfied with your purchase, you may return it within 30 days of receipt or you may also ask us for an exchange.

Refunds are available less a 10% restocking fee. Restocking fee will be waived for exchanges.  You must contact us within 10 days of receipt of item to make return arrangements. Items must be returned unused and in original packing.

For HANDMADE TO ORDER ITEMS AND / OR PRE-ORDER ITEMS, Sales are final, cannot be returned or exchanged.

Please Note: Your packing slip must accompany your return. If you are exchanging an item please include a note with the style and size you want to exchange in the packing slip. Shipping and Handling fee will be charge to customer for exchanges if customer ordered wrong size.

All returns are subject to inspection by our Quality Assurance team before a refund is processed.

eMetalJewelry.com is not responsible for merchandise that it does not receive or that is not returned in accordance with these terms. Please use a secure envelope and include delivery confirmation with your return.

Return Address:

EMJ Returns

575 Crandon Blvd # 306

Key Biscayne, Fl. 33149



Upon receipt, your order will be processed SAME DAY! If your order arrives on Saturdays, Sundays or holidays will be shipped the following business day. If for any reason we are unable to meet this timeline, we will contact you via email. 

Free Shipping to all domestic orders via USPS First Class Mail. If you need expedite service we do offer it at an additional charge.

You can choose USPS priority Mail (2 to 3 days speed delivery) or USPS Express Mail (Usually Overnight to most locations)

We ship worldwide. To our international customers we offer different options and all packages will be insured.

International Expedite Services offered:

  • USPS International Priority Mail guarantee delivery in 6 to 10 buisiness days flat rate cost of $24.75 USD.
  • USPS International Priority Express guarantee delivery in 3 to 5 business days in major markets flat rate cost of $46.50

International Customers please contact us at info@emetaljewelry.com if you have any questions. 


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